ILM 1-Day courses

Choose your ILM accredited 1-Day Course from our wide selection of management and leadership topics

  • Designed to develop specific leadership and management skills
  • For first line managers and middle managers
  • All courses validated by the Institute of Leadership & Management (ILM)
  • Create your own corporate course from these 1-day modules tailored to your company‚Äôs requirements
  • Delivery onsite at corporate venue or in ETC premises in JLT or in Business Bay
  • Solving Problems and Making Decisions
  • Understanding Innovation and Change in an Organisation
  • Planning Change in the Workplace
  • Planning and Allocating Work
  • Writing for Business
  • Contributing to Innovation and Creativity in the Workplace
  • Understanding Customer Service Standards and Requirements
  • Giving Briefings and Making Presentations
  • Understanding Leadership
  • Understand How to Establish an Effective Team
  • Understanding How to Motivate to Improve Performance
  • Developing Yourself and Others
  • Understanding Conflict Management in the Workplace
  • Understanding Discipline in the Workplace
  • Understanding Recruitment and Selection of New Staff in the Workplace
  • Understanding the Induction of New Staff in the Workplace
  • Understanding Training and Coaching in the Workplace
  • Understanding Organising and Delegating in the Workplace
  • Understand the Organisation and its Context
  • Understanding Performance Management
  • Understanding Costs and Budgets in an Organisation
  • Understanding the Communication Process in the Workplace
  • Understanding Negotiation and Networking in the Workplace
  • Understanding How to Manage Remote Workers
  • Understanding Good Practice in Workplace Coaching
  • Understanding Good Practice in Workplace Mentoring
  • Leading and Motivating a Team Effectively
  • Developing Yourself as a Team Leader
  • Improving Performance of the Work Team
  • Planning and Monitoring Work
  • Developing the Work Team
  • Induction and Coaching in the Workplace
  • Meeting Customer Needs
  • Providing Quality to Customers
  • Using Information to Solve Problems
  • Understanding Change in the Workplace
  • Diversity in the Workplace
  • Communicating with People Outside the Work Team
  • Understand How to Lead Effective Meetings
  • Understanding Workplace Information Systems
  • Understanding and Developing Relationships in the Workplace
  • Setting Team Objectives in the Workplace
  • Methods of Communicating in the Workplace
  • Satisfying Customer Requirements
  • Understanding Effective Team Working
  • Effectively Selling to Customers
  • Understanding Sales in the Workplace
  • Developing Yourself as an Effective Team Member
  • Understanding the Management Role to Improve Management Performance
  • Planning and Leading a Complex Team Activity

Upon successful completion of any single module participants qualify for a course certificate issued by ILM.

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