Business english

This course is designed for professionals seeking career enhancement and for those desirous of entering a career in business. This course aims at a holistic training in all the aspects of language for the purpose of Business- listening, reading, speaking and writing; Ideal for business professionals, and those who interact with business professionals. Learn the jargon of business interaction. The course combines the different aspects of Business English – Business Grammar , activity, language, soft skills, etiquette and Business correspondence. This is offered at two levels

Level 1- For learners who are not familiar with business English and who need training in grammatical concepts as well .

Content- This level imparts training in basic Business English etiquettes , Business Grammar, Business Vocabulary and Business Correspondence.

Approach/ Methodology Training methodology focuses on the Business English Vocabulary Business Terminology, understanding variations in speech, accent and jargon of Business community; Business English etiquettes Business Grammar and language of Business Interactions. Pragmatic explanation of concepts and practice for understanding.

Duration – 30 hours

Schedule- twice a week ( for group sessions )

Individual and semi individual sessions are also provided

Level 2- For learners who are aspiring for advanced proficiency in Business English.

Content-Advanced Business Grammar, Business Soft skills, Business Writing skills, Language for Business Activities.

Approach/ MethodologyThe training focuses on acquisition of proficiency in Business English. Understanding Cultural Variations and Language; Acquiring Business Writing skills in a pragmatic , explanatory manner using audio visual aids . The focus is on interactive learning.

Duration – 32 hours

Schedule- twice/ thrice a week – 2 hour sessions (for group sessions)

Completion – two months

Individual and semi individual sessions are also provided

Assessment- In house Level assessment is performed for aspirants .

Post Completion Assessment – Post completion assessment is compulsory for learners to be eligible for certification

Benefits

Enhanced Confidence

Career Advancement

Career position consolidation

Enhanced Business Communication skills

Target learners- Professionals, Students and Businessmen

• Certification provided
• Training study material provided
• The course supplements learning but does not guarantee employment

Business writing

The Business Writing Programme is a specific programme focusing only on training in Business Writing. Business Writing has specific challenges and adheres to certain forms and formats . This course is designed to fulfill the demand of Business Writing.

Language competency level – Intermediate/ High intermediate

Content- Elements and techniques of Business Writing, Language of Business Writing, Majors forms of Business Writing; Organization planning, implementation and editing of Business Writing.

Approach/ Methodology – Training Methodology focuses on the module of writing . The emphasis is on informing and perfecting the learner in the techniques of Business Writing. Elaborating on the correct use of grammar; and familiarizing the learner with the challenges and jargon of Business Writing.

Duration- 24 hours

Schedule- twice per week ( for group sessions)

Individual and semi individual lessons also offered

Assessment- Post completion assessment is a requisite for certification.

Certification provided

Study material provided

Target learners- Students and Professionals

.

CREATIVE WRITING

This course is designed to train, guide and support students in their creative expression. It is to assist the creative genius into the nuances of Creative Writing – Fiction, Non Fiction, Poetry or Drama. The course is for those who have a passion for creative writing and for those who intend to become writers, editors, poets, content writers, biographers, script writers, fiction writers or feature writers.

Content

Development and organization of Creative thought; Forms of Expression, Nurturing the Creative genius; Language competency for expression; Nuances of literary expression; Creative Expression in various forms of Creative Writing.

• This Programme is offered both for Adults as well as Juniors
• Duration - 28 hrs
• Schedule- Once / twice a week / Weekend only

Creative Writing Workshop

Organized both for adults and juniors

• Juniors- Organized biannually
• Summer Workshop – First two weeks of July
• Second and third week of August
• 24th Dec – 2nd of January

Assessments

Assessments are done on the basis of Portfolio presentation after the completion, to evaluate learning.

Benefits

• Attaining proficiency in speech
• Enhancement in logical reasoning
• Communication skills enhancement
• Improved Language skills
• Proficiency in Presentations
• Widened career horizons

Specialization

Candidates can opt for specialization in the following fields after completing the course

• Fiction Writing- Short Story/ Novel
• Poetry Writing
• Biography
• Journalistic Feature Writing
• Script writing
• Drama

COURSE SPAN : 20 HOURS

Customer service skills

Who Should Attend?

Anyone in a customer related role who wishes to learn new skills and understand the key concepts of customer service that will enable them to perform more effectively in their role.

Course overview

This course is essential for all staff who have face-to-face contact with customers - because everyone in your company has the chance to make a positive 'First Impression'.

Every year millions of business is lost because of poor handling of customers by front-line, customer-facing employees. The key to maintaining customer loyalty is to strive to offer exceptional customer service, which in return will result in more business. Research shows that it costs approximately eight times as much to find a new customer, compared to keeping an existing one.

We provide you with essential skills that are required to deliver efficient and reliable customer service. They will gain an understanding of customer expectations and needs and will be able to deal effectively with customers We can teach you to recover from customer service failures, deal with difficult customers more effectively, and consistently create memorable and positive customer service experiences

• Understanding the importance of customer service
• Satisfy your customers
• Communicating effectively with customers
• Boosting customer service in the company
• Making a personal action plan
• Skills of dealing face-to-face with customers and how to communicate effectively
• Best ways to provide exceptional service by understanding the needs and expectations of a customer (including future needs and expectations)
• Understanding of handling customers who complain, and how to deal with customers from a variety of cultures and backgrounds
• Understand how to create customer loyalty through great customer service and excellent customer care

Designed for:

Colleagues to customers, your role has an effect on the service you offer your customers. Our course is intended for those who are eyeing for customer service training in order to enhance their skills, which include

• Customer service executives
• Technical and support staff
• Field job representatives
• Credit and billing experts

Your gain

With our advanced customer service training course, participants will be able to:

• The skills to provide excellent service to all customers
• The ability to recognise the needs and expectations of a customer
• The ability to consistently create a good impression for yourself and your company
• Learn the techniques of meeting customer requirements.
• Address the significance of customer service in a competitive environment.
• Learn and practice the skills to manage customer queries and delighting customers.
• Provide a faster and efficient service and increase client satisfaction.
• Identify the signs of customer complaints and how to respond to them effectively while giving a workable solution to their problem.

Course Outline

Section 1 : Provide Good Customer Service

• Identify different customers ( internal and external)
• Identify that customers different needs of customers
• Identify that customer satisfaction
• Identify those customer expectations when asking for or receiving customer service.

Section 2 : Communication Methods

• Effective methods of communication to use when dealing with different customers with different expectations
• Judge customers’ expectation by identifying and understanding their needs through the use of well-developed inter-personal skills, such as questioning.
• Explain that body language is about interpreting facial expressions, gestures and posture together with the words a customer uses.
• Own body language impacts on customer service.

Section 3 :Deliver Good Customer Service in Line with Organizational Procedures

• Understand how customer expectations are formed.
• Be aware of the need to protect customers and their organization's interests when working with customer service
• Importance of providing products and services which are ‘fit for purpose’.
• Importance of customer and organization confidentiality.
• Limits of own authority.to make decisions.

Section 4 : Effectively Deal with Customer Queries, Problems and Complaints

• Understand it is always vital to communicate in a clear, polite and confident way.
• Identify a variety of common customer problems and complaints.
• By judging a customer’s expectations through identifying and understanding their needs, candidates should be able to explain this may often mean they have to adapt their own behavior and adapt how they communicate with the customers

TRAINING METHODOLOGY

Group Discussions

Group & Individual exercises

Presentations

Role Plays

Action plan

COURSE DURATION:12 HOURS

SCHEDULE :MONTHLY

LOCATION :JUMEIRAH LAKES TOWERS, DUBAI

Pre-Course questionnaire has to be completed by the attendees to determine the objectives for attending the course. The trainer decides the objectives and will be used by the Tutor to give on-target training that is focused on the individual delegates.

Personal Development Plan will be given to each attendee at the end of the program that can be used as part of future appraisals and that will also be an important tool for management reference.

Discount available for multiple bookings.

.

Our Clients

Leadership skills

• Lead, manage and engage teams for positive strategic outcomes.
• Successfully navigate organizational politics to business results
• Implement strategy to strengthen your team's advantage
• Foster effective decision-making and judgment in challenging situations
• Extend alliances and facilitate change across your organization

Designed for

Managers, supervisors, and team leaders who are responsible for building and maintaining effective teams in the workplace.

Learning Outcome

A solid understanding of modern business leadership principles and practice techniques that will allow you to develop into a great leader The knowledge and skills to build strong, successful teams under you Practical solutions to leadership issues Improve and develop an understanding of business leadership.

Provide a foundation from which delegates can develop their business leadership skills. Enable delegates to recognise the qualities required in others and use them to build stronger and more effective teams. Develop awareness of your own management style Develop an understanding of team dynamics and awareness of team roles and how they influence team performance Possess a good team communication Effectively deal with challenging team situations

Course Objectives

Leadership training provides an intensive look at what is required to lead at an executive level and shows you how to do it. Successful teams are created when the leader provides a clear sense of purpose, while focusing on building an environment where members are empowered, motivated and challenged

Open and effective communication is one of the central keys to successfully lead these teams. Thus, as the programme develops, each delegate builds a solid foundation of the techniques and skills essential for effective leadership in today’s business environment. Provides skills to identify the principle characteristics of high performing teams and analyse the qualities required leading a team towards consistent levels of high performance

Content:

Defining leadership	How teams are formed
How do you perform?	Creating high performance environment
The challenge of leadership	Leadership style
Skills to lead a high performance team	Building successful team
Managing versus leading	Setting goals and objectives
Benefits of objective setting	Communication process
Difficulties associated with objective setting	Active Listening
Characteristics of high performance teams	Overcoming the barriers to effective communication
Team focus	Growing and strengthening your team
Team learning reviews	Coaching: A core leadership skills
Managing change	The key transitions
Motivating your team	Practical steps
Stress management	Delegation- Benefits, Blocks and Stages
Business politics	Action plan

TRAINING METHODOLOGY

Group Discussions

Group & Individual exercises

Presentations

Role Plays

Action plan

COURSE DURATION:12 HOURS

SCHEDULE :MONTHLY

LOCATION :JUMEIRAH LAKES TOWERS, DUBAI

Pre-Course questionnaire has to be completed by the attendees to determine the objectives for attending the course. The trainer decides the objectives and will be used by the Tutor to give on-target training that is focused on the individual delegates.

Personal Development Plan will be given to each attendee at the end of the program that can be used as part of future appraisals and that will also be an important tool for management reference.

Discount available for multiple bookings.

Secretarial skills

Professional Secretarial & Administration Skills

Who Should Attend?

Administrators, Assistant Administrators and Secretaries, or who is wishing to improve their skills, or those who are new to, or about to be appointed to such aposition.

About the Programme

Administration and Secretarial Course provide you with front-line capabilities that will boost you to win as professionals. They must display a highly professional image at all times. The role of being a professional secretary or administrator requires: excellent office skills, accurate filing, preparing for meetings, dealing with people, both on the telephone and face to- face, exceptional interpersonal abilities, and first class business writing and communication skills

Administration and Secretarial course are designed for those who want to make an impression, move frontward and top in their career. Successful secretaries and administrators often require many of the same skills as senior staff in an organization. They are often the person in charge of the organization's correspondence, and they are very often the first point of contact for visitors.

Program Objectives:

Participants will be able to:

Prove an understanding of the modern administrator’s highly desired skills.

develop the skills needed to be a professional secretary Apply professional business-writing techniques in writing e-mails.

Yield a hands-on role in managing job responsibilities, thus assisting the in carrying out work more successfully.

To manage your time efficiently and be able to think proactively Advance interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency.

Foster self-management and deal with time wasters.

Practice memory-enhancement skills with several reinforcement methodsand exercises.

What You Will Gain

Practical skills and knowledge to improve the overall administration within your office, or organization Makes a good secretary or administrator, with a clear understanding of a responsible secretary with ability to plan and prioritise time and activities Effective communication skills to deal successfully with colleagues and customers

Programme Contents

Role of a secretarial & administrative role

Responsibilities – Skills - Qualities

Developing An Appropriate Professional Image

Professional appearance in the gulf

Timekeeping and punctuality

Introduction to office ethics

Identifying Stress

Stress Busting Techniques

Communication

Body language, words and tone of voice

Active listening

Effective written business communication

Correct layout of letters and emails

Correct use of salutations

Basic business English punctuation and grammar

Telephone Skills

Deal with callers professionally and effectively

Planning and prioritising

Urgency and importance

Effective filing systems

Basic Finance

Understanding and managing petty cash systems

Managing stationery supplies and stock

TRAINING METHODOLOGY

Group Discussions

Group & Individual exercises

Presentations

Role Plays

Action plan

COURSE DURATION : 12 HOURS

SCHEDULE : MONTHLY

LOCATION : JUMEIRAH LAKES TOWERS, DUBAI

Pre-Course questionnaire has to be completed by the attendees to determine the objectives for attending the course. The trainer decides the objectives and will be used by the Tutor to give on-target training that is focused on the individual delegates.

Personal Development Plan will be given to each attendee at the end of the program that can be used as part of future appraisals and that will also be an important tool for management reference.

Discount available for multiple bookings.

Public Speaking/ Presentation Skills - Making A Powerful Impact On Any Audience

Who Should Attend?

• This course is designed for those who wish to improve their ability to speak for personal or professional reasons. Participants will be guided through the preparation and presentation of various types of talks, formal and informal. They will be given the opportunity to engage with their audience with confidence and poise.
• All personnel who, as part of their job, need to deliver engaging and effective presentations.

About the Programme

Designed for anyone who wishes to develop their presentation skills.Speaking to groups and audiences is one of the most difficult tasks to accomplish with distinction; yet it is one of the most commonly used methods of communication in the business world.

The number of attendees is limited to eight to allow time for individual guidance and help from the course Trainer. Video recordings play a key role in this programme as they help in providing highly constructive feedback during practice sessions.

Our advanced course is designed for those who have some experience of speaking in public, either for work or for social organizations, or for those who have previously completed foundation courses.

A video feedback during this course will encourage you to develop awareness of any vocal and physical habits that limit your ability to communicate effectively.

Participants will be guided through the preparation and presentation of various types of talks, formal and informal. They will be given the opportunity to engage with their audience with confidence and poise, and understand techniques for Q & A sessions. Guidance will be given on the use of notes and visual aids.

Course Objectives

To learn to

Develop skills of an excellent presenter

Develop successful presentation

Prepare a good presentation

Develop influencing presentation and recognise how this impacts the audience

Understand how to overcome nervousness

Having a clear 'Aim' and 'Objectives' for all your presentations

Ensure the successful outcome of a presentation

Encourage audience participation, deal with questions, and cope with a challenging audience

Develop an action plan for continuous improvement in your future presentations

What You Will Gain

• Learn how to conquer nerves, capture attention, and get the audience on your side
• Improve in communication skills – either social or business communication

• Will change from shy or introvert to bold and active in social conversations. 

• Able to give intellectual conversation beyond your home space. 

• See yourself as a confident public speaker. 

• Emerge as a confident interviewee

Programme Contents

Creating presentation

Effective presentation

Language presentations

Structuring presentation

Ideas for the presentation

Delegate Presentations

Trainer and Peer Feedback

Recordings & Replays For Review

Points For Improvement

Preparation for new presentation

Use of visual aids

Preparing yourself Presentation

The challenging audience

Delegate presentations

Trainer and delegate feedback

Recordings and replays for review

Development of presentation style, (based on feedback)

Action plan for transfer the learning to workplace

TRAINING METHODOLOGY

Group Discussions

Group & Individual exercises

Presentations

Role Plays

Action plan

COURSE DURATION:12 HOURS

SCHEDULE :MONTHLY

LOCATION :JUMEIRAH LAKES TOWERS, DUBAI

Pre-Course questionnaire has to be completed by the attendees to determine the objectives for attending the course. The trainer decides the objectives and will be used by the Tutor to give on-target training that is focused on the individual delegates.

Personal Development Plan will be given to each attendee at the end of the program that can be used as part of future appraisals and that will also be an important tool for management reference.

Discount available for multiple bookings.

MANAGEMENT SKILLS

About This Course:

You will gain the key skills, best practices and behaviors of effective managers — leadership, delegation, motivation, communication and vision — as well as powerful techniques for getting the best from people. You build a blueprint for personal success using proven management models.

This programme is for people to effectively develop their Management Skills. Clear guidelines are given on each topic, together with comprehensive training materials that form a very useful working manual. Practical exercises and case studies are used to develop the skills and techniques a successful supervisor needs in their everyday working environment.

• Apply core management skills and techniques to deliver results
• Enhance leadership ability by developing emotional intelligence
• Communicate with, motivate and empower your team
• Delegate work to individuals and teams
• Develop a management vision for success

Who Should Attend?

Those new to supervisory positions, or those who have received no formal training in Supervisory Management Skills.

Course Objectives

Clear guidelines for effective management training Enable participants to understand the principles of leadership and motivation To use communication skills to make sure things get done properly, and on time Learn the value of delegation and prioritising, so they are more effective and efficient in their work Principles of management, effective planning and self-organization To give delegates greater self-awareness to enable them to improve their relationship with both those who manage them, and with their subordinates

What You Will Gain

Achieve skills and techniques required to be an effective manager with self awareness and the ways to get maximum performance from your staff / team

Contents

1.1. Leadership

1.2. Qualities

1.3. Different leadership roles

1.4. Personal leadership style

2.1 Motivation

2.2 Guidelines On Motivating People

2.3 Effective Planning

2.4 Time Management

2.5 Identifying Time Wasters and Effective Time Manager

2.6 Right time to do right work

3.1 Effective Delegation

3.2 Using Delegation To Develop Your Team

4.1 Communication

4.2 Barriers To Communication

4.3 Communicating Effectively

4.4 Corporate Communication

5.1 Body Language

5.2 Being An Active Listener

5.3 Behavioural Styles

5.4 Behavioural Styles and Right Attitude

5.5 Using Effective Questions - How To Ask Questions That Get The Answers You Really Need

6.1 Key Steps To Being Assertive

7.1 Reviewing Performance

8.1 Constructive Feedback

8.2 Feedback Principles

8.3 Performance Appraisals

TRAINING METHODOLOGY

Group Discussions

Group & Individual exercises

Presentations

Role Plays

Action plan

COURSE DURATION:12 HOURS

SCHEDULE :MONTHLY

LOCATION :JUMEIRAH LAKES TOWERS, DUBAI

Pre-Course questionnaire has to be completed by the attendees to determine the objectives for attending the course. The trainer decides the objectives and will be used by the Tutor to give on-target training that is focused on the individual delegates.

Personal Development Plan will be given to each attendee at the end of the program that can be used as part of future appraisals and that will also be an important tool for management reference.

Discount available for multiple bookings

Who Should Attend?

Managers, supervisors, salespeople, customer service staff - and anyone who is expected to manage high workloads and changing priorities, effectively

About the Programme

This course will guide you on how to effectively and efficiently manage your time. Many people feel overwhelmed by the all the demands, distractions and interruptions of the working day, so time management is a very important skill to have in the modern workplace

This program provides with skills to manage your time by implementing a framework to achieve goals and learns to apply a structured whole-brain process to shape your current and future commitments. The skills learned in this program helps to proactively schedule tasks, construct weekly plans and to-do list

A series of individual exercises and guidance in improving their use of time is given in this program to achieve more in your job and career.

Course Objectives

Identify work-related and personal time wasters and ways to overcome them Identify their time management style Understand and identify their roles at work Focus on priority tasks Organize workspaces for maximum efficiency Identify motivating factors that will lead to overcoming delay Assertiveness skills to overcome work overload Setting criteria to avoid stress

What You Will Gain

Reduces your stress level Help you remain focused on the task

Understanding of your personal and work related time wasters Prioritising in your day-to-day work

inimizes procrastination Greater self-confidence Meeting your goals Augments your productivity Gives you a sense of achievement Financial Rewards

Programme Contents

Understanding the problems with time.

Determining how effective your own time management is.

Setting realistic goals for ourselves.

Gathering and analysing where our time is going.

Methods of setting priorities and achieving them.

Understanding and achieving delegation.

Tips for ensuring we get thing done in a timely manner.

Understanding and dealing with procrastination.

Tracking how your time is used.

Learn how to manage interruptions.

Put systems in place to manage time more effectively.

Learn how to use Calendars and Planners

TRAINING METHODOLOGY

Group Discussions

Group & Individual exercises

Presentations

Role Plays

Action plan

COURSE DURATION:12 HOURS

SCHEDULE :MONTHLY

LOCATION :JUMEIRAH LAKES TOWERS, DUBAI

Pre-Course questionnaire has to be completed by the attendees to determine the objectives for attending the course. The trainer decides the objectives and will be used by the Tutor to give on-target training that is focused on the individual delegates.

Personal Development Plan will be given to each attendee at the end of the program that can be used as part of future appraisals and that will also be an important tool for management reference.

Discount available for multiple bookings.